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Customer Support

Please read the following to ensure a great customer service experience!

Customer service is the #1 priority at Scrap Orchard and making sure you are happy with our site, our store, our services and our quality products is of the utmost importance to us! We strive to answer all customer service tickets as quickly as possible, but it does sometimes take us up to 24 - 48 hours to answer all of your questions.

If you have not received a response from us within the above timeframe, it is most likely due to the fact your email spam/junk software has caused our response to be deleted or moved into your email trash bin. Please check your spam/junk mail folders for our response or make a note of your ticket number and log back into our customer service program to check the status of your ticket.

Before submitting your customer service ticket, please review our FAQs to ensure your question or problem can't be resolved there more quickly.

Please know, no matter what your question or concern might be, that we will make it right by you! If the a delay in our response has caused you to miss a sale or a coupon to expire, we will honor the missed opportunity and provide you with a new coupon to replace the expired sale or coupon.

Our customers are our #1 priority here at Scrap Orchard and we want nothing but 100% customer satisfaction.

Thank you so much for choosing Scrap Orchard!

Can't find the in our FAQs? Click here to submit a Support Ticket.

If you are unable to log into The Market and need to contact us, please send an email to customerservice@scraporchard.com.

All tickets will be responded to within 24-48 hours.